Assessor Resource

BSBPMG607
Direct communications management of a project program

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to provide the critical link between people, ideas and information at all stages in the life cycles of multiple projects across a program. It covers directing project communications and information management, managing program communications, and analysing communications management outcomes for projects and programs.

It applies to individuals who are program managers, managing a suite of projects (a program).

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Direct planning of project communications

1.1 Direct project information requirements, in consultation with appropriate stakeholders, as basis for projects and program communications planning

1.2 Direct communications management plans and activities to ensure clarity of understanding and achievement of multiple project objectives at all levels

1.3 Develop project management information system (PMIS), structure and procedures to maintain quality, validity, timeliness and integrity of information and communication across the program and in regard to organisational strategic management

2. Direct management of project information

2.1 Direct generation, gathering, storage, retrieval, analysis and dissemination of information by project staff and stakeholders to improve decision-making processes and communications across the program and between projects

2.2 Direct information validation processes for development, management and modification to ensure consistent quality and accuracy of data across the program

3. Manage program communications

3.1 Develop and manage formal and informal communication networks between the organisation’s management structure, program, projects and key stakeholders to ensure effectiveness throughout multiple life cycles of projects within the program

3.2 Address potential, perceived and actual problems with communication and management information systems through project managers, and ensure remedial actions are authorised, to ensure project, program and organisational objectives are met

3.3 Manage customer relationships beyond delegated responsibility of project managers, to ensure clarity of understanding of objectives and to minimise conflict across the program

4. Analyse communications management outcomes

4.1 Direct project finalisation activities to ensure ownership of, and responsibility for, information outcomes

4.2 Review and analyse project outcomes to determine effectiveness of management information and communications systems

4.3 Aggregate and use lessons learnt across multiple projects for other program and organisational applications

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Direct planning of project communications

1.1 Direct project information requirements, in consultation with appropriate stakeholders, as basis for projects and program communications planning

1.2 Direct communications management plans and activities to ensure clarity of understanding and achievement of multiple project objectives at all levels

1.3 Develop project management information system (PMIS), structure and procedures to maintain quality, validity, timeliness and integrity of information and communication across the program and in regard to organisational strategic management

2. Direct management of project information

2.1 Direct generation, gathering, storage, retrieval, analysis and dissemination of information by project staff and stakeholders to improve decision-making processes and communications across the program and between projects

2.2 Direct information validation processes for development, management and modification to ensure consistent quality and accuracy of data across the program

3. Manage program communications

3.1 Develop and manage formal and informal communication networks between the organisation’s management structure, program, projects and key stakeholders to ensure effectiveness throughout multiple life cycles of projects within the program

3.2 Address potential, perceived and actual problems with communication and management information systems through project managers, and ensure remedial actions are authorised, to ensure project, program and organisational objectives are met

3.3 Manage customer relationships beyond delegated responsibility of project managers, to ensure clarity of understanding of objectives and to minimise conflict across the program

4. Analyse communications management outcomes

4.1 Direct project finalisation activities to ensure ownership of, and responsibility for, information outcomes

4.2 Review and analyse project outcomes to determine effectiveness of management information and communications systems

4.3 Aggregate and use lessons learnt across multiple projects for other program and organisational applications

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Direct project information requirements, in consultation with appropriate stakeholders, as basis for projects and program communications planning 
Direct communications management plans and activities to ensure clarity of understanding and achievement of multiple project objectives at all levels 
Develop project management information system (PMIS), structure and procedures to maintain quality, validity, timeliness and integrity of information and communication across the program and in regard to organisational strategic management 
Direct generation, gathering, storage, retrieval, analysis and dissemination of information by project staff and stakeholders to improve decision-making processes and communications across the program and between projects 
Direct information validation processes for development, management and modification to ensure consistent quality and accuracy of data across the program 
Develop and manage formal and informal communication networks between the organisation’s management structure, program, projects and key stakeholders to ensure effectiveness throughout multiple life cycles of projects within the program 
Address potential, perceived and actual problems with communication and management information systems through project managers, and ensure remedial actions are authorised, to ensure project, program and organisational objectives are met 
Manage customer relationships beyond delegated responsibility of project managers, to ensure clarity of understanding of objectives and to minimise conflict across the program 
Direct project finalisation activities to ensure ownership of, and responsibility for, information outcomes 
Review and analyse project outcomes to determine effectiveness of management information and communications systems 
Aggregate and use lessons learnt across multiple projects for other program and organisational applications 

Forms

Assessment Cover Sheet

BSBPMG607 - Direct communications management of a project program
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I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

BSBPMG607 - Direct communications management of a project program

Student name:

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Assessment task 1: [title] Result: Competent Not yet competent

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Overall assessment result: Competent Not yet competent

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